Refund policy
At Unbothered Paris, we hope you love every piece you receive. However, if an item is not quite right, you may request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return, items must:
- be unworn, unwashed, and unused;
- be returned in their original condition;
- include all original tags and hygiene protections intact;
- be returned in their original packaging.
For hygiene reasons, swimwear with removed or damaged hygiene protection cannot be returned or refunded.
Sale items, personalized items, and pre-order pieces may be considered final sale and are not eligible for refunds unless the item is faulty.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service, as we are not responsible for returns lost or damaged during transit.
How to Request a Return
To request a return, please contact us at:
contact@unbotheredparis.com
Please include:
- your order number;
- the item(s) you wish to return;
- the reason for the return.
Once your request is approved, return instructions will be provided.
Refunds
Once your return has been received and inspected, you will be notified whether your refund has been approved or rejected.
If approved, your refund will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
Original shipping costs are non-refundable.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery and include photos of the issue so we can resolve it as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or style, we recommend placing a new order once your return has been approved.